Frequently asked questions
How do I get a Mashkabari account?
Your account is created by the shop. Contact us by email or phone and we will set it up for you and share your sign-in details.
I can't sign in. What should I do?
Make sure you are using the email address or phone number registered with the shop. If you still can't sign in, tap "Forgot password?" on the sign-in screen, or contact our support team.
How do I reset my password?
On the sign-in screen, tap "Forgot password?" and follow the steps. A reset code will be sent to the email address on your account.
How do I change my password?
Open the Profile tab, tap Change Password, enter your current password and choose a new one.
Can I change an order after placing it?
Yes, you can edit an open order from the Orders tab until it is processed. For anything else, please contact us.
When will my order be delivered?
The next delivery day is shown on the Home tab of the app. For questions about a specific order, contact us with your order number.
Is there a guide to using the app?
Yes. Open the side menu in the app and tap App Tutorial to watch a short video guide.
How do I change the app language?
Open the side menu and choose English or Bangla under Language.